SHIPPING POLICY

Domestic

We securely ship all orders via United States Post Office, unless otherwise requested.  Higher priced pieces will require a signature upon delivery to meet our insurance standards. Every shipment is fully insured for the full purchase price. 

International

Due to complexities with importing, our return policy, and service warranty, we offer limited international shipping. If the desired delivery country isn't available at checkout, please email us, as most orders will require manual processing by Only Gem Fans. 

No changes to the address or delivery date are possible once an item is shipped, even in the event of a shipping delay. 

Christmas/Holiday Delivery Considerations

We strongly encourage customers who wish to receive their items by Christmas to place their orders as early as possible. During the busy holiday season, carriers often experience delays due to weather and increased volume. The shipping dates we provide assume no carrier delays, which may not always be the case in December.

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